Signing up for 3D Measure UP is easy. On the home page, click on the Login/Sign Up button.

You will be redirected to the login page. Login using your email address.

Provide your company name, email address, and contact number, choose a password of your liking, and you’re good to go.

A token is like a currency for using 3D Measure Up which you can use for different services and features offered under 3D Measure Up.You can use these tokens on 3D Measure Up WebApp or  API or OEM Widget.

Subscription plan includes a monthly budget of tokens, that you can use within that month. Unused tokens are automatically rolled over to the next month and are valid for maximum 3 months.

For example if you purchase a subscription plan on 1st of Jan the unused tokens are valid till 31st March.

Pay-as-you-go tokens are valid for up to 1 year from their date of purchase.

3D Measure Up currently supports scan in the following formats

* OBJ

* STL

*  GLB

If you would like us to support a different format, you can Contact us.

3D Measure UP is a pay-as-you-use service. It is also a stateless system i.e. We only use your 3D scan for computing measurements and the model is not archived or stored and deleted after processing. Every measurement request (even if it is the same scan model) is billed separately.

For the web application the minimum subscription period is one month. For products wherein API/SDK integrations are done the minimum period post the free trial is one year (non-cancellable) payable on a monthly/yearly basis.

You’ve options to select a SaaS license for 2/3 years for lower license fees. You’re always free to upgrade your plan to a higher plan version anytime you wish.

We have a free trial version available for you to test out before you decide to purchase. You can sign up for the trial version. The trial version has most of the features of the paid version. What’s even better, no credit card or commitment is required to sign up for the trial.

Yes, basic support is available for all plans. The free plan comes with email support. Send your queries to 3dmu.support@prototechsolutions.com any time. We are available Monday to Friday, 9 am to 7 pm Indian Standard Time.

We offer researchers and students credits based on the project and its contribution to the industry. Contact us to know more

The API access is part of the Subscribed and Pay-as-you-go.Contact us for enabling access to the API.

The OEM widget is licensed separately.Contact us for integrating the OEM widget in your application or for any queries. The price for integrating the widget in your website is $999 per site per year.

OEM application is where you can build your own branded web application deriving from ours and the White label application refers to the 3D Measure Up application integrated at your side with your company logo.

Yes, pictures can be taken on a laptop, we require a picture of the full body.

No, we don’t ask for, or store your credit card information during sign up. However, we do ask for credit card information when you subscribe to 3D Measure Up after completing your free trial. Take a look at our Privacy Policy to learn more.

For one-off or hard-to-predict image needs, pay-as-you-go tokens are a great option.

For larger or ongoing measurement needs, you’ll save on every measurement that you process with a subscription. With monthly plans starting at just 40 images per month and rollover of any unused tokens you’ll benefit from huge savings without making a huge commitment. Rolled over tokens are valid for 3 months.

Yes, you can cancel your subscription at any time you feel. Contact us to stop the subscription by sending a mail  to 3dmeasureup@prototechsolutions.com.

Your subscription will be cancelled at the end of your current billing period. After that, your account will be downgraded to the Free plan and the remaining credits will be invalidated.

Yes, you can cancel, upgrade or downgrade your subscription at any time.

Note: If you cancel your subscription, unused subscription tokens can only be used until the end of the billing period.

Upgrading your plan takes effect immediately: After you confirm, your payment method is charged and the credits and features of your new subscription are available.

If you’re downgrading your plan you will not be billed immediately. Instead, your current plan stays active until the end of the current billing period, and only then the new plan takes effect. For example, when you downgrade your 500 tokens per month plan to the 250 tokens  per month on June 10, and your next billing date is July 5, then you will be billed for it on July 5. This is also when the new roll over limit applies, so make sure you use the remaining tokens until then.

At the moment 3D Measure Up works very well for Full body scans of persons and lower body scans of persons, but some are more challenging than others. We recommend uploading a few scans or photos to the free version to get an impression of the quality level for your specific measurements. You can also try 1 scan or photo for free by signing up.

Subscriptions with 25000 tokens per month or more: You only pay for measurements that meet your required quality level.

If at the end of the month you have not used all of your subscription tokens, the remaining tokens roll over to the next month – so you can still use them.

You can rollover tokens for 3rd months. For instance, if you are subscribed to the 500 tokens/month plan, you get 500 tokens each month. If you use 450 tokens in the first month, 50 tokens are rolled over to the next month. These rolled over tokens are valid for 3 months. eg. If you purchase tokens on 1st Month of January,  the unused tokens can be rolled over and are valid till 31st March

When you have used 80% of your monthly tokens of a subscription, you will be notified via email. Once you have used up all tokens, no further measurements are possible until next month (except for preview measurements on 3D Measure Up which are always free). Should you need more tokens, you can either upgrade your plan or purchase a pay as you go package.

There are no overage charges. If you run out of tokens, we never charge overage fees. Instead, no further API calls or image downloads are possible (except preview images on 3dmeasureup.com, which are always free on our website).

If you want to make sure that this never happens, there are 3 ways:

1. Pick a plan that has slightly more tokens than you expect. If you don’t use them, they roll over to the next month anyway.
2. Upgrade when you notice that you are running low on tokens (e.g. when you receive a notification email at 80% of your budget) and downgrade when you don’t use your monthly budget and start to collect more and more rollover tokens.
3. Have some Pay-as-you-go tokens as a backup. They are only used when all of your subscription tokens have been used before (in which case you receive another notification via email).

Our payment gateways support all kinds of payment options: credit cards (Visa, Master, Amex, etc.), debit cards, etc. We also support Paypal. Please contact us if you need any help in this regard.

You can use our API to integrate the background removal in your website, app or workflow. It’s a simple HTTP-based interface with various options. You can find the docs here.

You can process up to 5 scans per minute. If you require more than that,Contact us.

Yes, we are 100% GDPR compliant. You can find more on this topic in our Privacy Policy.

All purchases included a limited technical support over email with response time of three business days. You can also purchase a technical consultation cum support package for USD 499 which includes 10 hours of technical support and consultation (to be used within one calendar month). For purchasing the technical support package, please contact us at 3dmeasureup@prototechsolutions.com

Reach out to us anytime by sending your queries to 3dmeasureup@prototechsolutions.com.